Help with Paypal

I have an issue with my order.

If you have placed an order through PayPal and encountered any problems with your order or wish to return your product, please contact us first at support@eclat-emporium.com.

*The average waiting time for a customer is 4x faster when they contact us directly, rather than consulting the PayPal app!

My order is delayed but I need to pay PayPal.

You can easily postpone your payment through the PayPal app. Please follow these steps:

  1. Click on "Pay" at the end of the order.
  2. Click on "Extend payment deadline".
  3. Click on "Confirm".

Your payment deadline has now been extended by 10 days! After extending, please contact us at support@eclat-emporium.com.

I want to return my order.

To easily return the order, please contact us at support@eclat-emporium.com, and we will send you the return instructions via email within 24 hours.

I am unsatisfied with the quality

For a suitable solution, please contact support@eclat-emporium.com, and we will do our best to resolve the matter.

Items are missing or damaged

You can contact us at support@eclat-emporium.com and specify which products are missing or damaged. We will then promptly send you a replacement.