Frequently asked questions
Is it still possible to cancel my order after I've placed it?
If you wish to cancel your order, contact us as soon as possible at our support@eclat-emporium.com. Orders already processed or shipped cannot be canceled but may be returned after delivery.
Will delivery cost me anything?
No, Eclat-Emporium offers free shipping within the United Kingdom.
What’s the latest time I can place an order for it to be processed today?
Orders placed before 11:00 GMT are processed the same day. Orders placed after 11:00 GMT are processed the next business day.
How long does it take to get my order processed and shipped?
Orders are typically processed within 1-2 business days (Monday to Friday). After shipping, delivery usually takes 1-2 business days (Monday to Friday).
What are my options if I’d like to return an order after the return window has passed?
Returns must be initiated within 30 days of delivery. After 30 days, we are unable to accept returns.
Business Information:
ECOM GATE LTD
Company number: 15646825
DUNS: 231691094
87 Randale Drive
Bury BL9 8NF
United Kingdom
Reach Us!
Monday to Friday: 9:00 AM - 18:00 GMT
Email: support@eclat-emporium.com
Phone Number: +447441422627