We would love to hear from you.
Feel free to send us a question; we are happy to assist you. By the way, you can take a look at our FAQs to find helpful information.
Contact Information
Website name: Eclat-Emporium
Email: support@eclat-emporium.com
Tel: +31 6 30670967
Adress: Daalwijkdreef 47, Amsterdam, North-Holland, 1103 AD, Netherlands
Business Hours
Monday to Friday: 8:00 AM to 6:00 PM
Saturday: 10:00 AM to 4:00 PM
Reply time: < 24 hours
Frequently Asked Questions
1. How do I initiate a return?
- Please carefully read our return conditions.
- Send us an email with your order number and the email address you used for the order.
- Wait for our approval and monitor your email for further instructions.
- Pack your products according to the instructions received and send them back to us.
2. What is the estimated delivery time for my order?
Answer: The average delivery time for our products is 8-12 business days. Please note that the exact delivery time may vary depending on your location and other factors.
3. How can I track my order?
Answer: Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package.
4. Can I cancel or modify my order after placing it?
Answer: We strive to process orders as quickly as possible. Therefore it may not be possible to cancel/adjust your order once placed. Please get in touch with us as soon as possible if you need to make changes or cancel an order. We will do our best to assist you.
5. Is it possible to exchange an item for a different size/color?
Answer: Yes, that is possible! Read here for more information.
6. I received a damaged/wrong item, what should I do?
Answer: If you have received a damaged/incorrect item, please contact us as soon as possible. Click here for more information.
