Frequently Asked Questions
What is the estimated delivery time for my order?
Answer: The average delivery time for our products is 8-12 working days. Please note that exact delivery time may vary depending on your location and other factors.
Will tracking information be provided for my order?
Answer: Yes, we provide tracking information for all orders as soon as it is available. You will receive an email with a tracking number so you can track the status of your order.
How can I track my order?
Answer: Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package.
What happens if my order arrives damaged or faulty?
Answer: Please contact us immediately and send photos of the damaged or faulty item. We will find a solution as soon as possible, such as a replacement.
Can I cancel or modify my order after placing it?
Answer:We try to process orders as quickly as possible. Therefore it may not be possible to cancel/adjust your order once placed. If you would like to make any changes or cancel an order, please contact us as soon as possible. We will do our best to help you.
What is the return policy?
Answer: View our returns policy on our website for detailed information on returns and refunds.
How can I contact customer service?
Answer: You can contact our customer service via support@eclat-emporium.com. We are ready to help you with any questions or concerns
