Exchange Policy

Last Updated: 31-01-2024

At Eclat-Emporium, we understand the importance of finding the perfect fit. Therefore, we offer a straightforward exchange policy within 14 days of receiving your order. You can exchange a product for a different size or color of the same item, falling under our "Perfect Fit Guarantee." We want to ensure that you are completely satisfied with your purchase.

To initiate an exchange, follow these steps:

Step 1: Contact Our Customer Service Contact our customer service for instructions on exchanging your product. This can be done by clicking on the following link to access our contact page: Click here.

Step 2: Provide the Following Information in Your Email To facilitate a smooth exchange, please provide the following information in your email:

  • Your order number.
  • The email address used for your order.

Our customer service team will respond to your email as soon as possible, providing you with further instructions.

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Business Hours:

Monday to Friday: 08:00 AM to 6:00 PM

Saturday: 10:00 AM to 4:00 PM